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Security:
- We are members of the Safe Shopping Network and the Certified Safe Shop Site The Public Eye, which is monitored 24hrs a day.
- Our entire site is on a secure 128 bit encrypted server for your personal security.
- We do not release any personal information given to us when ordering, to any telemarketing companies or other related agencies.
- All of our products, unless specifically stated, are new and factory sealed.
Pricing:
- We feel our prices are as low as possible, however if you would like to make us aware of a lower price for a product please mail Sales@surroundsolutions.com. Along with the lower price quote we will need the name and web address of the store before we can consider a possible price reduction.
Return Policy:
- We will accept returned items due to manufacturer defect or damaged by shipping only. Returns related to shipping damages must be made within 24 hrs of receiving the shipment.
- Returns related to a manufacturer defect must be made within 30 days of receiving the shipment.
- Returned products must be in new condition with all original factory packaging.
- Missing accessories and damages to items from return shipping are subject to restocking & replacement fees.
- All returns must include a RMA#. Please call 1.866.377.1411 for your call RMA# authorization.
- For warranty information and claims, refer to your warranty guide or owner's manual that will come with your equipment. Please feel free to ask about the different warranty policies and extended warranties for each manufacturer.
- Orders that result in a return do to a change of mind, refusal, wrong size/color will incur the return shipping charges, and a 20% Re-stocking.
Shipping:
- All products are shipped ground (UPS, FEDEX, etc.) or freight carrier (CGL, ABF, etc.) for our larger AV stands unless otherwise requested.
- The delivered pricing that is shown on the site is for domestic Ground shipping ONLY.
- All items that require 1-3 day shipping will incur an additional delivery charge if selected.
- To find out shipping cost for express shipping; next day, 2nd day or 3rd day please select your item by clicking buy now and then clicking checkout. At this time you can enter your zip code to find out the cost for express shipping.
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